# Privacy policy — TruckNetz
> Truck towing Halle (Saale) — A14, A9 and Saxony-Anhalt. Arrival from 50 minutes. Transparent prices. Coverage area Halle + 250km.

Privacy Policy. As of: September 2026
### 1. Introduction and Overview
The protection of your personal data is our highest priority. This website, **truck-abschleppdienst-halle.de**, is part of the network for truck towing services, **TruckNetz.DE**. In the following, we inform you about how we collect, process, and store your personal data when you use our online services.
### 2. Name and Address of the Controller
The controller within the meaning of the General Data Protection Regulation (GDPR) as well as other national data protection laws is:
**GEARS Digital UG (haftungsbeschränkt)**
Neue Straße 28
97711 Maßbach
Deutschland
**Commercial Register:** HRB 10186, Amtsgericht Schweinfurt
**Phone:** [+49 3221 2243834](tel:+4932212243834)
**E-Mail:** [info@trucknetz.de](mailto:info@trucknetz.de)
You may direct any questions regarding data protection at any time to the following email address: [datenschutz@trucknetz.de](mailto:datenschutz@trucknetz.de)
### Data Protection Officer
We are not legally obliged to appoint a data protection officer (Art. 37 GDPR). For all questions regarding data protection, you can reach us at [datenschutz@trucknetz.de](mailto:datenschutz@trucknetz.de).
### 3. Legal Basis for Data Processing
We process personal data based on the following legal norms:
- **Art. 6 (1) (a) GDPR:** If you have given us express consent.
- **Art. 6 (1) (b) GDPR:** For the performance of a contract (e.g., commissioning a truck tow) or pre-contractual measures.
- **Art. 6 (1) (c) GDPR:** To fulfill legal obligations.
- **Art. 6 (1) (f) GDPR:** To safeguard our legitimate interests (optimization of website stability and security).
### 4. Data Transfer to Third Countries
Our company headquarters as well as our hosting infrastructure are located in Germany; the processing of your data generally takes place within the European Union. Individual service providers used by us (e.g., Cloudflare, Google as well as messenger services) may transfer personal data to third countries – in particular to the USA. For these transfers, insofar as no adequacy decision of the European Commission exists, we rely on appropriate safeguards pursuant to Art. 46 GDPR, in particular the **EU Standard Contractual Clauses (SCC)** pursuant to Decision (EU) 2021/914, on certification under the EU-US Data Privacy Framework, or on your express consent pursuant to Art. 49 (1) (a) GDPR. Further details on the individual services can be found in the following sections.
### 5. Hosting and Infrastructure
- This website is hosted by the service provider **Hetzner Online GmbH** (Industriestr. 25, 91710 Gunzenhausen, Germany), [https://www.hetzner.com/](https://www.hetzner.com/), in a data center in Nuremberg (Germany). The personal data collected on this website is stored on the host's servers in Germany. We have entered into a data processing agreement (DPA) pursuant to Art. 28 GDPR with our hosting provider to ensure that your data is processed only on our instructions and in accordance with the GDPR.
- We use **Cloudflare, Inc.** (101 Townsend St., San Francisco, CA 94107, USA) [http://cloudflare.com/](http://cloudflare.com/) as a Content Delivery Network (CDN) and security service (WAF). Your data traffic is routed through Cloudflare's infrastructure to protect our website from attacks (e.g., DDoS). Data transfers to the USA are based on the EU-US Data Privacy Framework and the Standard Contractual Clauses (SCC). Legal basis: Art. 6 (1) (f) GDPR (legitimate interest in the security and availability of the website). [Cloudflare's privacy policy](https://www.cloudflare.com/privacypolicy/).
Further services to ensure website functionality and security:
- **Google Fonts (Local Use) **from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland): To ensure a consistent display of fonts, we use Google Web Fonts. For data protection reasons, these are hosted locally on our server. No connection is established to Google servers, and your IP address is not transmitted to Google. Information on data protection at Google Fonts can be found at: [https://policies.google.com/privacy](https://policies.google.com/privacy)
### 6. Communication, Contacts and Processing of Contact Information
If you send us an enquiry by telephone, messenger (Viber, WhatsApp, Telegram, etc.), contact form or email (e.g. in the event of a truck breakdown), your details, including the contact data you provide, will be stored by us for the purpose of processing your enquiry and in the event of follow-up questions. We do not pass on this data without your consent; excepted is the disclosure to the partner companies commissioned to carry out the order, insofar as this is necessary to fulfil your enquiry. We delete this data as soon as it is no longer required for the purposes for which it was collected, at the latest, however, upon expiry of any statutory retention periods.
**Communication via WhatsApp, Telegram and Viber** We offer you the possibility of contacting us via instant messaging services. When using these services, personal data is collected and processed by the respective messenger provider.
**6.1. WhatsApp**
- **Provider:** WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (subsidiary of Meta Platforms, Inc.).
- **Data processed:** Mobile phone number, profile name, IP address and metadata (time of message, device data). Message content is protected by end-to-end encryption, however WhatsApp collects metadata to analyse user behaviour.
- **Legal basis:** Art. 6(1)(b) GDPR (initiation/performance of contract) and Art. 6(1)(f) GDPR (our legitimate interest in rapid communication).
- **Third-country transfer:** Data may be transferred to servers of Meta Platforms, Inc. in the USA. The transfer is made on the basis of EU Standard Contractual Clauses and the EU-US Data Privacy Framework.
- **Privacy policy:**[https://www.whatsapp.com/legal/privacy-policy-eea](https://www.whatsapp.com/legal/privacy-policy-eea).
**6.2. Telegram**
- **Provider:** Telegram Messenger Inc., 71-75 Shelton Street, Covent Garden, London, UK / Telegram FZ-LLC, Dubai, UAE.
- **Data processed:** Mobile phone number, profile name, IP address, message content (cloud storage for standard chats).
- **Legal basis:** Art. 6(1)(f) GDPR (legitimate interest in platform-independent communication).
- **Third-country transfer:** Transfer to third countries (including UAE) is possible. For this transfer to third countries without an adequacy decision we rely, insofar as you communicate with us via Telegram, on your explicit consent pursuant to Art. 49(1)(a) GDPR.
- **Privacy policy:**[https://telegram.org/privacy](https://telegram.org/privacy).
**6.3. Viber**
- **Provider:** Viber Media S.à r.l., 2, rue Edward Steichen, L-2540 Luxembourg.
- **Data processed:** Mobile phone number, device identifier, IP address, metadata. Messages are end-to-end encrypted by default.
- **Legal basis:** Art. 6(1)(f) GDPR (legitimate interest in modern customer communication).
- **Third-country transfer:** Data may be processed worldwide. Viber uses standard contractual clauses as a safeguard.
- **Privacy policy:**[https://www.viber.com/en/terms/viber-privacy-policy/](https://www.viber.com/en/terms/viber-privacy-policy/).
### 7. Cookies, Consent Management and Analysis Tools
Our website uses cookies. These are small text files that are stored on your device. 
**7.1. Necessary Cookies:** These are technically required for the operation of the website.
**7.2. Optional Cookies (Marketing/Analytics)**
We only use these if you give us your explicit consent via our consent banner. You can revoke or change your settings at any time.
**7.3. Google Forms** 
We use **Google Forms** from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) to collect structured enquiries (e.g. partner registrations or specific service requests). When you fill in a form, the data you enter is transmitted to Google's servers. The use is based on your consent (Art. 6(1)(a) GDPR) or for the initiation of a partner agreement (Art. 6(1)(b) GDPR). Information on data protection at Google Forms can be found at: [https://policies.google.com/privacy](https://policies.google.com/privacy). 
**7.4. Consent Management Tool Klaro**
We use the open-source consent management tool **Klaro** to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies, and to document this in a data-protection-compliant manner. 
- **Software:** Klaro is open-source software (originally developed by KIProtect GmbH, Bismarckstr. 10-12, 10625 Berlin, Germany) and is self-hosted by us. No data is transmitted to KIProtect.
- **How it works:** Klaro stores your decision (consent or refusal) locally in your browser so that it can be taken into account on a return visit.
- **Legal basis:** The storage of your consent decision is technically necessary in order to implement the choice you have made (Section 25(2) no. 2 TDDDG in conjunction with Art. 6 (1) (f) GDPR).
- **Privacy policy **of Klaro: [https://klaro.org/de/ressourcen/datenschutz](https://klaro.org/de/ressourcen/datenschutz). 
**Klaro** is configured to fully support **Google Consent Mode v2** and to transmit the corresponding consent signals to Google.
The following consent parameters are transmitted:
- **analytics_storage** – for Google Analytics
- **ad_storage** – for Google Ads / advertising cookies
- **ad_user_data** – use of user data for advertising purposes
- **ad_personalization** – personalised advertising / remarketing
Without your consent, no advertising or analytics cookies will be set and no personal data will be transmitted to Google. In this case, Google can only use anonymised modelling data (Modeling) to estimate conversions and traffic.
The current configuration of Klaro and the transmission of the consent signals is regularly reviewed and meets the requirements of the GDPR as well as Google's requirements for the European Economic Area.
**7.5. Google Analytics 4 (GA4) **
We use Google Analytics 4 from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) to evaluate the use of our website statistically and pseudonymously. The integration is carried out via Google Tag Manager and is only activated after your consent via our consent banner (Klaro). IP addresses are processed in truncated form only and are not stored permanently.
- **Protective measures: **We have concluded a data processing agreement. Data is not shared with other Google services. The transfer to the USA is made on the basis of the **EU-US Data Privacy Framework.**
- **Legal basis: **Art. 6 (1) (a) GDPR (consent via **Klaro**).
- **Privacy policy: **[**https://policies.google.com/privacy**](https://policies.google.com/privacy).
**7.6. Google Ads (Conversion Tracking & Remarketing) **
We use Google Ads from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) to place advertisements.
- **Data processed: **Within the framework of conversion tracking and remarketing, personal data (e.g. cookie or device identifiers) is processed. The transfer to the USA is made within the framework of the **EU-US Data Privacy Framework** as well as the EU Standard Contractual Clauses.
- **Legal basis: **Art. 6 (1) (a) GDPR (consent via **Klaro**).
- **Privacy policy: **[**https://policies.google.com/privacy**](https://policies.google.com/privacy).
### 8. Data Collection when Visiting the Website (Server Log Files)
Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing computer. The following data is stored in so-called server log files:
- Browser type and version
- Operating system used
- Referrer URL (the previously visited page)
- Hostname of the accessing computer (IP address)
- Time of the server request
This data is technically necessary to display the website correctly and to ensure the security of our IT systems. This data is not merged with other data sources.
The server log files are deleted after 30 days at the latest, unless statutory retention obligations apply. Legal basis: Art. 6 (1) (f) GDPR (security and stability).
### 9. Data Security (SSL/TLS Encryption)
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g., SSL/TLS) via HTTPS. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.
### 10. Map Services 
To show you locations and areas of operation, we use the open-source library **Leaflet **[https://leafletjs.com/](https://leafletjs.com/). Leaflet itself does not collect any personal data. However, when loading map data (tiles) from third-party providers (e.g., OpenStreetMap), your IP address is transmitted to their servers for technical reasons. This is based on our legitimate interest in a visual representation of our services (Art. 6 (1) (f) GDPR).
### 11. Security and Quality Assurance
- **Call Tracking:** To measure the quality of our brokerage service, we collect metadata of calls (time, duration). Conversations are not recorded without separate consent.
### 12. Your Rights as a Data Subject
Within the framework of the applicable legal provisions, you have the right at any time to:
- **Access (Art. 15 GDPR):** About your data stored by us.
- **Rectification (Art. 16 GDPR):** Correction of incorrect data.
- **Erasure (Art. 17 GDPR):** "Right to be forgotten."
- **Restriction of processing (Art. 18 GDPR).**
- **Data portability (Art. 20 GDPR).**
- **Objection (Art. 21 GDPR):** Against processing based on a legitimate interest.
- **Withdrawal of consent (Art. 7 (3) GDPR):** Insofar as the processing is based on your consent, you can withdraw it at any time with effect for the future. The lawfulness of the processing carried out until the withdrawal remains unaffected.
To exercise these rights, please contact us using the contact details provided above ([datenschutz@trucknetz.de](mailto:datenschutz@trucknetz.de)).
### 13. Supervisory Authorities (Right of Complaint)
According to Art. 77 GDPR, you have the right to complain to a supervisory authority if you believe that the processing of your personal data violates the GDPR.
Competent supervisory authority for the German market: Landesbeauftragter für den Datenschutz Sachsen-Anhalt, Leiterstraße 9, 39104 Magdeburg, https://datenschutz.sachsen-anhalt.de/. The authority responsible for your place of residence is decisive.
### 14. Information for Partner Companies and Complaints
**GEARS Digital UG (haftungsbeschränkt) acts purely as an information technology intermediary.**
- For complaints regarding the **technical platform**, please contact us.
- For complaints regarding the **physical execution** (e.g. damage during towing, quality of repair or tyre service by our network partners), the respective partner is your direct point of contact. If necessary, you may contact the specialist authorities responsible at the operating location of the executing partner: the competent Chamber of Industry and Commerce (IHK), [https://www.dihk.de/](https://www.dihk.de/), and the competent Chamber of Skilled Crafts (HWK), [https://www.kammerfinder.de/](https://www.kammerfinder.de/).
### 15. Consumer Dispute Resolution 
Our email address can be found above in paragraph 2. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
### 16. Registration and Data Processing for Partner Companies (B2B)
Should you register or apply on our website as a service partner (e.g. towing service, workshop), we collect additional company-related data. This is necessary in order to include you in the **TruckNetz.DE** network, page [https://truck-abschleppdienst-halle.de/](https://truck-abschleppdienst-halle.de/), and to be able to broker orders to you. This data includes:
- Name of the company and legal form
- Location(s) and service radius
- Business contact details (phone, e-mail, website)
- Information on the fleet and services offered
- VAT identification number (USt-IdNr.) or tax number
**Legal basis:** Processing is based on **Art. 6 (1) (b) GDPR** (initiation and fulfillment of a partner contract) as well as **Art. 6 (1) (f) GDPR** (our legitimate interest in quality assurance and brokerage of specialist companies).
### 17. Publication of Partner Data and Order Brokerage
As part of the TruckNetz.DE network, this website serves to broker orders.
- **Public Profiles:** By being accepted as a partner, you agree that your business contact details (company name, address, phone number, services offered) will be publicly displayed on our website so that drivers seeking help can contact you directly.
- **Disclosure to Customers:** In the event of a specific brokerage, your data will be transmitted to the customer (driver/forwarding agent). In return, you will receive the customer data necessary for order processing (location, vehicle data, driver contact).
### 18. Duration of Storage of Partner Data
Data of partner companies is stored for the duration of the active cooperation. After termination of the partnership, the data will be deleted unless there are statutory retention obligations (e.g., from tax law, 10 years for invoices).
### 19. Mobile App "LKW Abschleppdienst: Truck-Netz"
In addition to our website, we offer the mobile app **"LKW Abschleppdienst: Truck-Netz"**. Below we inform you about what data the app collects and how it is processed.
**19.1. What data the app collects**
**Contact form data (with your consent):**
- Name, phone number, description of the situation — when submitting a request via the form in the app.
- **Legal basis:** Art. 6(1)(b) GDPR (performance of contract).
**Geolocation (with your permission):**
- GPS coordinates — only when the location button in the cost calculator is pressed.
- The data is not stored on the server and is used solely for distance calculation.
- **Legal basis:** Art. 6(1)(a) GDPR (consent).
**Technical data (automatic):**
- Anonymous device identifier (UUID) — to prevent API abuse.
- Interface language, app version.
- Stored in the device's encrypted storage (Keystore / Keychain).
- **Legal basis:** Art. 6(1)(f) GDPR (legitimate interest — security).
**Usage events:**
- Taps on the call button, messenger interactions, form submissions — in anonymised or pseudonymised form. We process these events on our own server (api.trucknetz.de). If you consent in the app's consent dialog, these events are additionally analysed via Google Analytics for Firebase (see 19.6).
- **Legal basis:** Art. 6(1)(f) GDPR (legitimate interest — service improvement) or Art. 6(1)(a) GDPR (consent), insofar as an evaluation by Google is carried out.
**19.2. Map service**
- The app displays a map based on **OpenStreetMap** ([openstreetmap.org](https://openstreetmap.org)).
- When map data is loaded, your IP address is technically transmitted to the servers of the OpenStreetMap Foundation (OSMF).
- **OSMF Privacy Policy:**[https://wiki.osmfoundation.org/wiki/Privacy_Policy](https://wiki.osmfoundation.org/wiki/Privacy_Policy).
**19.3. Local data storage**
- Settings (language, selected city) are stored locally on the device.
- Cache data for offline access is stored locally.
- Data is not synchronised with cloud services.
**19.4. What data is not collected**
- Advertising identifiers (GAID / IDFA)
- Contacts, photos, files
- Browsing history
- Data from other apps
**19.5. Crash and error diagnostics (Firebase Crashlytics)**
To detect, analyse and fix program errors, we use Firebase Crashlytics, a service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). If the app crashes or a serious error occurs, technical diagnostic data is automatically collected and transmitted to Google, in particular: type and time of the error, the program state at the time of the error (so-called stack trace), device model and operating-system version, language setting and app version, and a randomly generated installation identifier (Firebase Installation ID). This data contains no form or contact data entered by you and is used solely to improve the stability and security of the app. Transmission to and storage on Google servers, including in the USA, may occur; for this we rely on the EU Standard Contractual Clauses or Google's certification under the EU-US Data Privacy Framework. Legal basis is our legitimate interest in stable, error-free operation of the app pursuant to Art. 6(1)(f) GDPR. Further information: [https://firebase.google.com/support/privacy](https://firebase.google.com/support/privacy)
**19.6. Usage analysis (Google Analytics for Firebase)**
If you consent in the app's consent dialog, we use Google Analytics for Firebase, an analytics service of Google Ireland Limited, to evaluate app usage statistically and pseudonymously (e.g. screens viewed, button interactions, frequency and duration of use). For this purpose, a pseudonymous app-instance identifier is processed. Advertising identifiers (IDFA on iOS, GAID on Android) are not used. We use Google Consent Mode v2: without your consent, no analytics data is transmitted to Google. Data may be transmitted to Google servers, including in the USA (EU Standard Contractual Clauses or EU-US Data Privacy Framework). Your consent is voluntary and can be withdrawn at any time with effect for the future in the app's privacy settings. Legal basis: Art. 6(1)(a) GDPR (consent).
**19.7. Provision via app stores**
The app is obtained and installed via the respective app store, i.e. the Apple App Store (Apple Distribution International Ltd., Hollyhill Industrial Estate, Hollyhill, Cork, Ireland) or Google Play (Google Ireland Limited). When downloading, certain data — such as your user identifier, email address, the time of download and a device- or account-related identifier — is processed by the respective store operator under its own data-protection responsibility. We have no influence on the type and scope of this processing. In this respect, only the privacy policy of the respective provider (Apple or Google) applies.
**19.8. Storage period of app data**
Contact data submitted via the app form is stored for the duration of processing your request and any follow-up questions and is then deleted, unless statutory retention obligations apply. Crash and usage data (sections 19.5 and 19.6) are processed in accordance with Google's retention periods. Data stored locally on the device remains there until you uninstall the app or delete the data in the app settings.
### 20. Presence on social media
We maintain publicly accessible profiles on social media in order to communicate with customers, prospects and partners and to inform them about our services (public relations). When you visit these profiles, your personal data is collected and processed by the respective platform operator – in particular usage and interaction data, IP address, and information collected via cookies and comparable technologies. The operator generally provides us with anonymised statistics (Insights) derived from this. The legal basis for our presence and reach analysis is Art. 6(1)(f) GDPR (legitimate interest in public relations and marketing).
**20.1. Joint controllership (Art. 26 GDPR)**
For the processing of page and interaction data we are jointly responsible with the respective platform operator (cf. CJEU, judgment of 5 June 2018, C-210/16). With Meta (Facebook/Instagram), the "Page Insights Controller Addendum" applies: https://www.facebook.com/legal/terms/page_controller_addendum. The essential content of these arrangements is made available by the platforms in their privacy notices.
**20.2. Right to object (Art. 21 GDPR)**
You may object at any time to processing based on Art. 6(1)(f) GDPR. You can also configure advertising and tracking settings directly in your account or in the privacy settings of the respective platform.
**20.3. Third-country transfer**
The providers may transfer data to the USA and other third countries. This is based on the EU-US Data Privacy Framework or the European Commission's Standard Contractual Clauses (Art. 46 GDPR).
**20.4. Your rights**
access, rectification, erasure, restriction, data portability and the right to lodge a complaint with a supervisory authority. You may assert these both against us and against the respective provider; for data collected on the platforms, the provider can process such requests most effectively.
We are present on the following platforms:
- **Facebook & Instagram** — Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Irland — https://www.facebook.com/privacy/policy/
- **YouTube** — Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland — https://policies.google.com/privacy
- **TikTok** — TikTok Technology Limited, 10 Earlsfort Terrace, Dublin 2, D02 T380, Irland — https://www.tiktok.com/legal/privacy-policy
- **X (formerly Twitter)** — Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Irland — https://x.com/privacy

### Service area
A9, A14, A14, A38, A143, B6, B80, B91, B100, L50, L141, L159, L163, L164, L165, L167, L170

### Neighboring localities
Seegebiet Mansfelder Land, Eisleben, Gerbstedt, Petersberg, Bad Lauchstädt, Querfurt, Hettstedt, Mansfeld

## Additional Services:
- Towing
- Rotator Crane
- Quick Diagnostics
- Roadside Repair
- Tire Service
- Refueling
- Accident Cleanup
- Cargo Transfer
- Consultation
- Cargo Storage

## Common inquiries regarding truck towing in Halle
**What is the pricing for truck towing in Halle?**
We offer a guaranteed fixed rate prior to dispatch. The final cost is determined by the travel distance and the mass of the vehicle, ensuring there are absolutely no concealed fees.

**What is your response time?**
Our dispatch team operates around the clock. We guarantee rapid arrival within the Halle region, supported by multilingual staff ready to assist.

**What types of vehicles do you recover?**
We handle trucks, semi-trailers, buses, and specialized machinery. Our heavy-duty recovery services utilize a rotator crane capable of lifting loads up to 80 tonnes.

**Do you operate 24/7?**
Yes, our service is available 24 hours a day, 365 days a year. We are fully operational during nights and on public holidays.

## Contacts
Phone: +49 (3221) 2243834
Website: https://truck-abschleppdienst-halle.de/en/privacy-policy.html
Working hours: 24/7, no days off
WhatsApp: https://wa.me/491742010697
Viber: viber://chat?number=491738236647
Telegram: @Trucknetz

## Languages
English · Deutsch · Polski · Русский · Українська · Français

—
GEARS Digital UG (haftungsbeschränkt) · Halle · Germany
[llms.txt](https://truck-abschleppdienst-halle.de/llms.txt)